Last updated: October 27, 2026

This policy explains shipping arrangements for purchases made at https://cozycrtate.shop.

Delivery Destinations

We deliver to supported addresses in the United States and United Kingdom as displayed at checkout. Contact us before ordering if your address is unavailable.

Order Preparation

Paid orders are normally prepared and dispatched within 2–3 business days.

Business days are Monday through Friday, excluding US public holidays. Processing time is separate from transit time.

If we cannot dispatch within this timeframe, we will contact you with an updated estimate and offer cancellation for a full refund. Consent to delayed dispatch will be obtained where legally required.

Estimated Delivery

Estimated transit time is 20–45 calendar days after dispatch, in addition to the processing period.

We display the estimate before purchase and obtain agreement to delivery beyond 30 days where required by applicable law.

Carrier disruption, customs processing, or other events may affect transit. These circumstances do not remove your rights concerning late or undelivered goods.

If your order has not arrived by the end of the stated window, contact us. We will investigate and provide an appropriate remedy, including a replacement or refund where applicable. You do not have to accept an indefinite delay.

Shipping Charges

• Merchandise subtotal over US$30 after discounts: free standard shipping.

• Merchandise subtotal of US$30 or less after discounts: delivery charges are displayed before payment.

The threshold excludes shipping charges. For checkout in another currency, the store’s converted equivalent applies.

Taxes and Customs

Customers do not pay additional sales tax, VAT, customs duties, or import clearance fees beyond the disclosed checkout total. Applicable charges are included in our prices or paid by cozycrtate.

If a carrier requests an unexpected payment, email us with your order number and the payment notice. We will arrange payment or reimbursement.

Tracking Requests

To obtain your tracking number, email monalmuthia@outlook.com with your order number and checkout email address.

Tracking becomes available after dispatch. Carrier scans and updates may take time to appear.

Lost Shipments

If you believe your parcel is lost, contact us so we can investigate with the carrier.

For a shipment lost in transit, we will arrange a replacement at no additional cost. If you prefer a refund, or a replacement cannot be supplied, we will provide an appropriate refund.

Investigations will not delay remedies beyond applicable legal deadlines.

Damaged Goods and Delivery Disputes

Report damaged products, missing items, or incorrect goods to our support email. Include a description and photographs if reasonably available.

If tracking shows delivery but you have not received the parcel, check with household members and any designated delivery location, then contact us. We will review the evidence and assist with the claim. A delivery scan alone does not prevent you from disputing receipt.

Address Corrections

Review delivery details before ordering. Notify us immediately if you notice an error so we can try to correct it before dispatch.

If a customer-provided address error requires redelivery, we will explain any reasonable additional cost and obtain agreement before proceeding. Errors caused by us will be corrected at our expense.

Shipping Assistance

Store: cozycrtate
Company: RAILSBACK PUMP & CONTROL SERVICES INC.
Email: monalmuthia@outlook.com
Website: https://cozycrtate.shop